Legal

Refund Policy

Refund Policy – Puja Bookings

At Shastra Vigyan, we strive to provide a seamless and transparent booking experience. As Puja services involve advance scheduling of Acharyas, Muhurat reservations, and preparation of Puja Samagri, refunds are subject to the following terms and conditions.

1. Booking Cancellation by Customer

  • More than 72 hours before the scheduled Puja: Eligible for a refund after deducting applicable payment gateway and processing charges.
  • 24–72 hours before the scheduled Puja: Eligible for a partial refund of up to 50% of the booking amount, depending on the services already arranged.
  • Less than 24 hours before the scheduled Puja: No refund will be provided, as the Acharya and Puja arrangements would have already been finalized.

2. Cancellation by Shastra Vigyan

If Shastra Vigyan is unable to conduct the booked Puja due to unavoidable circumstances or operational reasons, you will be offered:

  • A full refund to your Shastra Vigyan Wallet, or
  • The option to reschedule the Puja at no additional cost.

3. Rescheduling

  • A Puja booking may be rescheduled up to 48 hours before the scheduled date, subject to Acharya availability and Muhurat.
  • Rescheduling requests made within 48 hours of the scheduled Puja may not be accommodated.

4. Non-Refundable Charges

The following charges, if applicable, are non-refundable once the booking is confirmed:

  • Payment gateway and transaction fees.
  • Platform or convenience fees.
  • Charges for Puja Samagri that has already been procured or dispatched.
  • Travel or accommodation expenses incurred for the assigned Acharya.

5. Wallet Refund Policy

  • All approved refunds are credited exclusively to the customer’s Shastra Vigyan Wallet.
  • Refunds will not be transferred back to the original payment method, bank account, credit/debit card, UPI, or any other payment source.
  • Wallet balance can be used for future Puja bookings and eligible services available on the Shastra Vigyan platform.
  • Wallet balances are non-transferable, cannot be withdrawn as cash, and cannot be exchanged for cash unless required by applicable law.

6. No-Show

If the customer is unavailable at the scheduled date and time, or fails to provide access to the Puja location without prior notice, the booking will be treated as a No-Show, and no refund will be applicable.

7. Incorrect Information

Customers are responsible for providing accurate booking details, including address, contact information, Gotra, and other Puja-related details. Refunds will not be provided for issues arising from incorrect information submitted by the customer.

8. Force Majeure

In cases of natural disasters, government restrictions, severe weather conditions, pandemics, or other events beyond reasonable control, the booking may be rescheduled. Refunds in such cases, if approved, will be credited to the Shastra Vigyan Wallet.

9. Refund Processing

  • Approved refunds are generally credited to the Shastra Vigyan Wallet within 24–48 hours after approval.
  • Customers will receive a notification once the wallet balance has been updated.
  • The wallet balance can be used for future bookings made through the Shastra Vigyan website or mobile application.

10. Contact Us

For cancellation, rescheduling, or refund-related assistance, please contact our customer support team with your Booking ID and registered contact details. Our team will review your request and process eligible refunds in accordance with this Refund Policy.